Frequently Asked Questions
Answers to the most common questions about VIN report services
What is a VIN number?
Vehicle Identification Number (VIN) is a 17-character code containing detailed information about the vehicle such as manufacturer, model, year, and place of manufacture.
How do I find the VIN number?
VIN can be found in several places: dashboard in front of the driver, left door frame, vehicle documents, or under the hood.
What payment methods are available?
We accept credit cards (Visa, Mastercard, Amex) through Stripe, as well as PayPal for greater convenience and security.
How long does it take to receive the report?
The report is sent immediately to your email within minutes of payment completion. In rare cases, it may take up to 10 minutes.
Is the service secure?
Yes, we use SSL encryption and certified payment gateways. We don't store your credit card data and maintain complete privacy of your information.
What information is available in the report?
The report includes: accident history, odometer readings, maintenance records, number of previous owners, title status, and market value estimate.
Do you cover all vehicles?
We comprehensively cover American imported and domestic vehicles. European and Japanese vehicles may have limited information based on data availability.
What if I don't receive the report?
Check your spam folder first. If you don't find the report within 30 minutes, email us at support@faxcar.net and we'll resend it.
Can I get a refund?
Yes, we offer a full refund guarantee within 24 hours if you don't receive the report or are unsatisfied. Contact us and we'll process your request immediately.
Do you keep my data?
We keep minimal data only to process your request. We don't share your information with third parties and delete sensitive data immediately after processing.